A - Z Guide [Header Graphic Required]

ADDRESS:
Mailing Address:
Pengrowth Saddledome / Calgary Flames Hockey Club / Calgary Hitmen Hockey Club
P.O. Box 1540 - Station "M"
Calgary, Alberta
T2P 3B9

Phone: (403) 777-2177
Fax: (403) 777-2171

Street / Courier Address:
555 - Saddledome Rise S.E.
Calgary, Alberta
T2G 2W1


ADMINISTRATIVE HOURS:
The Calgary Flames offices are open from 8:30 a.m. to 5:00 p.m., Monday through Friday. You can reach representatives during this time by calling (403) 777-4646 (Option #1).

AIR HORNS, WHISTLES, NOISEMAKERS & LASER POINTERS:
For the comfort and safety of all patrons, laser pointers, air horns and other mechanically enhanced noisemakers are not permitted in the Pengrowth Saddledome.

ALCOHOL MANAGEMENT:
Alcohol is served at most Pengrowth Saddledome events. Our staff is trained in responsible alcohol management, through the provincially mandated 'Proserve and Protec Programs'. All guests may be asked to provide a form of government issued photo identification such as a valid Driver's License or passport which indicates the patron is at least 18 years of age. It is the Pengrowth Saddledome policy to request identification from any patron looking 30 years of age or younger.

Any patron in the possession of alcoholic beverages on the premises may be requested to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated alcoholic beverages. Any patron who produces false identification or who passes alcohol to a minor will be subject to eviction and arrest. The Pengrowth Saddledome reserves the right to eject anyone under the legal drinking age of 18 years who is observed to be consuming alcohol on the premises. The Pengrowth Saddledome reserves the right to eject anyone who appears to be visibly intoxicated.

The Pengrowth Saddledome will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. The Pengrowth Saddledome will not serve any patron whom we believe to be intoxicated.

Our concourse alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time.

Patrons are not permitted to bring in alcoholic beverages of any kind into the Pengrowth Saddledome and may be subject to evection by doing so. Any purchase of alcoholic beverages are intended for consumption in the Pengrowth Saddledome only and may not leave the building.

ANIMALS:
Animals are not permitted in the Pengrowth Saddledome. Exceptions include guide, sign and signal dogs to persons with disabilities.

ATM's:
ATM's are available at the following locations:

  • North Avison Young Club Lobby
  • Dutton's Canadian Lounge
  • Flames Fan Attic Store at Section 212 on the main concourse
  • Section 201 / 202
  • Section 215 / 216
  • Section 215 / 216
  • Section 222
  • West Lobby

AUTOGRAPHS:
We solicit autographs from our hockey players for charitable purposes only. Requests must be submitted in writing on letterhead via mail. See Donations

The Pengrowth Saddledome is not able to facilitate requests for autographs from performers visiting the venue.

BABY CHANGING STATION:
Baby changing stations are located in all restrooms on the main concourse for your convenience.

BANNERS AND FLAGS:
Banners and flags are prohibited from being hung or fastened to any railings or wall in the Pengrowth Saddledome. Small hand-held signs are permitted but must meet the following criteria:

  • Signs cannot be distasteful in nature or content
  • Signs cannot obstruct the view of other patrons
  • Signs cannot be attached to sticks or poles
  • Signs may not be corporate or advertisement in nature
The Pengrowth Saddledome reserves the right to remove any banner or sign without exception. Individual events have the right to revoke this policy without prior notification.

BARS:
Bars located in the Pengrowth Saddledome include:

  • Dutton's Canadian Lounge - Open one to two hours prior to events*
  • Avison Young Club Lounge - Open two hours prior to some events *
  • Saddleroom Restaurant - Open two hours prior to most events *
  • Alumni Lounge - Open two hours prior to some events *
  • Whiskey Lounge - Open one hour prior to some events *
*Opening times may vary by event. Please call our Customer Service Department at (403) 777-4646 (Option #1) or e-mail customerservice@calgaryflames.com to confirm opening times for specific events.

BINOCULARS:
Patrons are more than welcome to bring a pair of binoculars with them to the Pengrowth Saddledome to enhance your overall experience. The Pengrowth Saddledome does not rent binoculars.

BOTTLES AND CONTAINERS:
Outside food and beverages are not permitted in the Pengrowth Saddledome at any time.

BOX OFFICE:

Calgary Flames and Calgary Hitmen Ticket Office
Monday through Friday 8:30 a.m. to 5:00 p.m.
Saturday 9:00 a.m. to 4:00 p.m.
Sunday Closed*
Ticketmaster
Monday through Friday 9:00 a.m. to 5:00 p.m.
Saturday 9:00 a.m. to 4:00 p.m.
Sunday Closed*

*The Flames and Ticketmaster offices are open on Sunday event days only.

During Calgary Flames games, the Box Office closes at the end of the 2nd intermission. During Calgary Hitmen games, the Box Office closes at the end of the 1st intermission. For concerts, the box office will close once the headline performer takes the stage.

Location:
The Calgary Flames and Ticketmaster Ticket Offices are located on the north side of the Saddledome, located off 14th Avenue and 5th Street S.E. An 'Event Only' Box Office is located on the west side of the Saddledome at the +15 entrance and is open two hours prior to events.

BROKEN SEATS:
If your seat is broken, please contact the nearest Usher, Security Officer or Guest Services Representative for further assistance.

CAMERAS AND RECORDING DEVICES:
Video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses are not permitted inside the Pengrowth Saddledome at any time. This policy will be strictly enforced. Disposable or small personal cameras (with no zoom or telephoto lens) are permitted at Calgary Flames, Calgary Hitmen and Calgary Roughnecks games, however, for some events, cameras of any type and/or flash photography may be prohibited.

Individual events have the right to revoke this policy without prior notification.

CANCELLED / POSTPONED EVENTS:
In rare circumstances, an event at the Pengrowth Saddledome may be postponed or cancelled. For information on postponed or cancelled events, refer to your point of purchase location or the newspaper, television and radio outlets. For additional questions, call our Customer Service Department at (403) 777-4646 (Option #1), email customerservice@calgaryflames.com or refer to our web site. For cancelled events, ticket refunds are available at point of purchase.

CARRY IN AND CONTRABAND ITEMS:
The following items are not permitted in the Pengrowth Saddledome:

  • Bottles or cans
  • Food and drink purchased outside the Pengrowth Saddledome
  • Coolers
  • Frisbees and/or beach balls
  • Skateboards
  • Laser pointers
  • Any mechanically enhanced noise making devices, specifically air horns with sirens, whistles
  • Fireworks
  • Illegal drugs and alcohol
  • Spiked or studded jewelry or belts
  • Weapons and dangerous devices of any type such as firearms, explosives, stun guns, handcuffs, clubs, batons, martial arts instruments, knives, etc.
  • Helium balloons
Guests found in possession of contraband items will be asked to remove the items from the arena or dispose of it. Guests who refuse to comply will be subject to ejection from the Pengrowth Saddledome.

CATERED FUNCTIONS:
See Conference And Catering Facilities / Hosting an Event

CHILDREN
For most events, children who have reached their second birthday must possess a valid ticket for entry into the Pengrowth Saddledome. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent's or guardian's lap. Please note that for certain child-specific events, all children who have reached their first birthday require a ticket. For information regarding age policy for specific events, please call our Customer Service Department at (403) 777-4646 (Option #1) or e-mail customerservice@calgaryflames.com.

CLUB SEATS:
If you are attending a Pengrowth Saddledome event with an Avison Young Club seat or suite ticket, there are two entry points available:

  • North-East Entry - located on the north side of the Pengrowth Saddledome off 14th Avenue & 5th Street S.E.
  • West Entry - through Dutton's Canadian Lounge located on the west side of the Pengrowth Saddledome under the yellow +15 walkway
Your Avison Young Club ticket will also allow you to dine in the Avison Young Club Dining Room for those events the dining room is in operation. Dining charges are not included in the event ticket price. Reservations are highly recommended by calling (403) 571-9733.

COAT CHECK:
Coat check services are offered for Avison Young Club ticket holders only during Calgary Flames hockey games. Coat checks are located at the North entrance to the Avison Young Club near the Concierge Desk and on the West side at the entrance to the Avison Young Club Dining Room.

CODE OF CONDUCT:
Fan courtesy is an important element of enjoyment at the Pengrowth Saddledome and we request all guests be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances, we ask all guests to remain seated for the duration of the performance or until an appropriate break occurs. Depending on the demographics of some events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Pengrowth Saddledome staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the building.

Unacceptable behaviours include, but are not limited to, the following:

  • Standing on chairs
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • "Mooning" or exposing private body parts
  • Interference with or delay of the game / event
  • Violations of the Pengrowth Saddledome event policies
  • Violation of the local, provincial or federal laws and statutes
  • Igniting and display of flames, i.e. lighters / matches, in the facility bowl
  • Attempting to enter the field of play or stage without permission
  • Throwing, discharging or launching any liquid substance
  • Willfully and maliciously disturbing another patron / employee with loud and unreasonable noise
  • Using profanity and/or offensive words which may provoke a violent attack from others
  • Use of abusive, profane or threatening language to the staff
  • Taunting or using offensive language against the players, referees or performers
  • Smoking in a non-smoking area
To enforce these policies, ushering and security personnel are located throughout the building during all events. Those who observe other patrons violating these policies should report the incident to the nearest building representative.

The Pengrowth Saddledome has the right to address inappropriate behavior and failure to do so may result in eviction. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss.

Whistle Policy - As a courtesy to your fellow ticketholders during Calgary Flames and Calgary Hitmen games, we ask that you do not walk around in the seating area until there is a stoppage in play.

COMPLAINTS:
Complaints regarding the provision of services to patrons should be directed to the Guest Services location at Section 226 on the main concourse or the Concierge Desk on the Avison Young Club level. The Pengrowth Saddledome will use all reasonable efforts to resolve complaints appropriately. If a guest wishes to have a complaint investigated, please submit the complaint in writing to the Pengrowth Saddledome. Alternately, you can e-mail our Customer Service Department at customerservice@calgaryflames.com. Pre-paid postage Customer Comment Cards are also located at various stations throughout the building.

CONCERTS / EVENTS:
Information regarding upcoming events at the Pengrowth Saddledome is located on the home page of the www.pengrowthsaddledome.com website. Tickets for events at the Pengrowth Saddledome can be purchased at any Ticketmaster outlet, by calling the Charge-by-Phone number at (403) 777-0000 or on the www.ticketmaster.ca website.

To find out if a certain concert / event is coming to the Pengrowth Saddledome, please continue to check our website as it is updated as event information is confirmed.

To get the inside scoop on events, sign up to become a "Saddledome Insider" to receive a free e-mail newsletter giving you all the details on the hottest upcoming events and special offers.

CONCESSIONS:
The Pengrowth Saddledome offers a wide range of traditional and specialty food offerings in convenient locations for our patrons' enjoyment. For Flames games, in-seat food and beverage service is available to Avison Young Club seat patrons.

Concessions include:

Time Out (Hot Dogs, Popcorn, Snacks)
Boston Pizza
Skyline Deli
Good Earth Café
Pocket King
Allegro Cappuccino
Iceberg's Shave Ice
Flame Broiled Burgers


Cash or credit cards are accepted at all concession stands.

CONFERENCE AND CATERING FACILITIES / HOSTING AN EVENT
The Pengrowth Saddledome is the perfect place to host your next event. For more information on hosting your event or party at one of our facilities, please call our Conference Centre Co-ordinator at (403) 777-3687 or at saddledome@calgaryflames.com.

CURRENCY:
We do accept American currency at our concessions and Fan Attic store locations, at the current prevailing exchange rate.

DIRECTIONS
Driving: The Pengrowth Saddledome main entrance is located on the north side of the Saddledome off 14th Avenue and 5th Street S.E. For detailed driving directions from your point of departure, we suggest you visit Yahoo Maps at www.yahoo.com.

Light Rail Transit: The Stampede Station location on the south LRT route is the stop closest to the Pengrowth Saddledome.

DISABLED SERVICES:
The Pengrowth Saddledome recognizes the needs of guests with disabilities.

The barrier free access is located on the north-west side of the Saddledome and accesses directly onto the main public concourse.

There are two accessible drop-off locations for the Pengrowth Saddledome:

  • North-West side of Pengrowth Saddledome. Access is via the Stampede Park gates at Olympic Way. Stampede Park has a current parking charge of $12.00 per vehicle. This amount is refundable if your vehicle leaves within one-half hour.
  • North side of the Pengrowth Saddledome via the Saddledome Rise entrance located at 14th Avenue and 5th Street S.E.


Disabled parking is located in the Pengrowth Saddledome lots on the north side of the Saddledome or on Stampede Park. The current Pengrowth Saddledome parking charge is $12.00 per vehicle. Spaces are limited and are available on a first-come, first-served basis.

Accessible Seating: At this time, the Pengrowth Saddledome does not have the facilities to provide wheelchair or disabled seating on the floor level. It is recommended that you purchase your tickets in advance so that we can accommodate you and your party. Wheelchair patrons who require a companion to assist them, will have access to a complimentary companion ticket located directly behind the wheelchair patron for Flames and Hitmen games. The policy on companion tickets varies for other events. Please contact Ticketmaster at (403) 777-0000 for information on specific events.

Wheelchairs: At this time the Pengrowth Saddledome does not rent or supply wheelchairs for patrons.

For individuals with limited mobility, we can provide a wheelchair for transport from our Avison Young Club Lobby or Guest Services location to your seats. Upon arriving at the Pengrowth Saddledome, please ask an usher for assistance. Please be aware that our staff will not remain with the patron during the event, nor will the wheelchair be available to an individual patron for the duration of the event.

DONATIONS
As active community participants, the Calgary Flames and Calgary Hitmen are dedicated to assisting community organizations and educational programs in Alberta.

All requests must be made in writing on event or organization letterhead four to six weeks prior to the event date. Requests for employee incentive programs (i.e.; United Way Campaign fundraising, employee appreciation, etc.) are not typically granted. We solicit autographs from our players for charitable purposes only.

If you are interested in making a donation request to the Calgary Flames for your charitable event, please mail a request to the address above, or alternatively fax your request to our Public Relations Department at (403) 777-2195. Donation requests to the Calgary Hitmen may be faxed to (403) 571-2211.

Can't use your tickets?:
If you know in advance that you will not be able to attend an upcoming event, you may wish to donate your tickets to the Kids Up Front Foundation who will redistribute them to kids who could really benefit. To donate your ticket(s), call Kids Up Front toll-free at 1-866-768-3499.

DOOR OPENING TIMES
Door opening times vary according to the nature of the event and preference of the promoter / artist. Typical times are as follows:

Regular Season Calgary Flames Games - Doors are open one and one-half hours prior to the start of Calgary Flames games.

Regular Season Calgary Hitmen or Calgary Roughnecks Games - Doors are open one hour prior to the start of Calgary Hitmen and Calgary Roughnecks games.

For other events, doors are generally open one hour prior to the event start time, however, for your convenience, Dutton's Canadian Lounge is open two hours prior to most events in the Pengrowth Saddledome. Please call our Customer Service Department at (403) 777-4646 to verify the door opening times for specific events.

If you are attending a Calgary Flames game or another event where the Avison Young Club Dining Room or the Saddleroom Restaurant is operating, you may access either restaurant with your tickets. Reservations are highly recommended. Please call (403) 571- 9733 for information on operation times for the Avison Young Club Dining Room (Avison Young Club tickets are required). Please call (403) 571-9797 for information on operating times for the Saddleroom Restaurant (open to all ticket holders).

DRESS CODE POLICY
The Pengrowth Saddledome reserves the right to refuse admission to anyone wearing clothing with obscene or profane messaging.

DRINKING FOUNTAINS
Drinking fountains are located on the main concourse level of the Saddledome. There are no drinking fountains on the Avison Young Club level.

ELEVATORS
There are two elevators in the Pengrowth Saddledome to take patrons to the two Terrace Levels.

The north elevator is accessed from the north Avison Young Club Lobby and takes you to the HSBC Terrace Level of the Pengrowth Saddledome. Areas accessed via the north elevator are the HSBC Terrace Level suites 1 to 14, Super Suites 1A, 207 and 208, the HSBC Saddleroom Restaurant and the stairs to the 310 to 318 Loge Sections and Fan Zone seating.

The west elevator is accessed from the west entrance of the Saddledome and takes you to the West HSBC Terrace Level of the Pengrowth Saddledome. Areas accessed via the west elevator are HSBC Terrace Level suites 15 - 26, Super Suites 27, 202 and 203, the Alumni Lounge, the Flames Platinum Club and the stairs to the 301 to 309 Loge Sections and the SportChek Zone seating.

At this time the Pengrowth Saddledome does not have a public elevator that allows access onto the floor area of the arena.

EMERGENCY EVACUATION AND EXITS
Emergency exits are located throughout the Pengrowth Saddledome and are clearly marked in red. The Pengrowth Saddledome ushering and security personnel have been trained in proper procedures for emergency response and will assist you in evacuating the premises, however, staff members will have the primary duty of assisting guests with disabilities to specific locations.

EMERGENCY PHONE CALLS
In case of an emergency while attending a Calgary Flames or Calgary Hitmen game, someone may leave a message for you by contacting our Customer Service Department at (403) 777-4646 (Option #1).

In case of an emergency while attending a Pengrowth Saddledome event, someone may leave a message for you by contacting Guest Services at (403) 777-2190 or the Avison Young Club Concierge at (403) 571-9700 for events other than hockey.

Please ensure you leave your section, row and seat location with any person(s) who may need to reach you so staff can relay the message to you. The Pengrowth Saddledome does not have a public paging system.

EMPLOYEE RECOGNITION
The Pengrowth Saddledome is proud of its commitment to customer service and we are pleased when we hear of employees who perform their duties in an exemplary manner. If you would like to give any of our employees special recognition, please e-mail us at customerservice@calgaryflames.com

EMPLOYMENT OPPORTUNITIES
Employment information for the Calgary Flames and Pengrowth Saddledome is posted on the Employment Opportunities page at www.calgaryflames.com. Resumes can also be sent by mail to the address above.

ENTRY INSPECTIONS:
The Pengrowth Saddledome asks patrons to arrive early and travel light. All persons and bags are subject to visual and/or pat-down search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags, backpacks, suitcases, etc. are not permitted. The Pengrowth Saddledome does not provide an area to check bags, coats or any other personal belongings and they must be returned to your vehicle. The Pengrowth Saddledome is not responsible for any property that is lost, stolen or damaged. Guests may refuse inspection and if so, arena management may refuse entry.

EXIT AND NO RE-ENTRY POLICY
Exiting and re-entering the building with the same ticket is only available for Calgary Flames, Calgary Hitmen or Calgary Roughnecks games. There is a strict 'no re-entry' policy for concerts and other events, except in the case of medical situations or emergencies. Patrons with medical emergencies or other emergencies who want to leave and return to the building should report to Guest Services located at Section 226 on the main concourse or the Concierge Desk on the Avison Young Club level for further instructions.

50/50 DRAW
At each Calgary Flames and Calgary Hitmen game, a lucky fan has the opportunity to go home with winnings from the 50/50 draw. The 50/50 draw is a fund-raising program for the Flames Foundation for Life and the Hitmen Education Program. 50/50 tickets are on sale throughout the concourse prior to the game and until the beginning of the second period. The winning ticket number is announced half-way through the third period and is also available at Guest Services located at Section 226 on the main concourse. Fans can also check the winning number by phoning the 50/50 line at (403) 571-3450 or the team websites at www.calgaryflames.com or www.hitmenhockey.com. Prizes left unclaimed after 14 days are included in 'guaranteed jackpot' nights later in the season.

FIRST AID
Pengrowth Saddledome personnel are available to assist any guest in need. In the arena, the First Aid Room is located at Section 221/222 on the main concourse. There are medical personnel on staff at all Pengrowth Saddledome events.

Guests should also be aware that during hockey games, pucks could be propelled into the spectator area with enough force to cause serious injury. Stay alert at all times while you are watching the game, including after the stoppage in play. If you are injured, ask the nearest usher for assistance.

FLAMES FOUNDATION FOR LIFE
The Flames Foundation for Life is the charitable arm of the Calgary Flames through which more than $29 million dollars in funding has already been directed to education, medical research, amateur sport and recreation. The Calgary Flames have extended their commitment to the community through an exciting partnership between the Flames Foundation for Life and the Rotary Clubs of Calgary known as the "Rotary / Flames Gift to the Community" - a $10 million donation to the community. This alliance will focus on the following key programs:

  • Rotary / Flames House - Alberta's first pediatric hospice and respite centre for terminally ill children - Opened spring of 2008
  • Flames for Medical Advancement - Reach!, the joint fundraising initiative of the University of Calgary and the Calgary Health Region, is working with philanthropic leaders like the Flames Foundation for Life and the Rotary Club to achieve a new world standard of health for southern Albertans. This partnership will involve five key areas: Public Health & Wellness, Heart Disease, Neuroscience, NeuroArm, and the Alberta Bone & Joint Health Institute
  • Rotary/Flames Park at Ronald McDonald House - The two acres of land that the new Ronald McDonald House is situated on adjacent to the new Alberta Children's Hospital will be transformed into Rotary / Flames Park - an oasis of trees, grass and flowers that includes a tots' playground, a team play area and many quiet garden retreats.
  • Amateur Sports and Grassroots Initiatives - Hockey development and education have always been, and will continue to be, at centre ice for the Calgary Flames Hockey Club. In addition to the Flames annual support of the Flames Financial Assistance Program for Minor Hockey, the players and coaches are involved in various minor hockey initiatives. These include Minor Hockey Week, minor hockey team tours of the Flames dressing room, visits to minor hockey practices, Coaching Day in Alberta and hosting hockey clinics.

FOOD ALLERGIES
Fans with food allergies or medical conditions which require specific types of food and beverage will be permitted to bring their own food and beverage into the facility. Please call Customer Service at (403) 777-4646 or e-mail customerservice@calgaryflames.com to inquire about exceptions to the Pengrowth Saddledome's outside food and beverage policy.

The Pengrowth Saddledome concession stands and vendors sell peanuts and other nut products throughout the building. The Pengrowth Saddledome does not have areas free from nut products and as a result, we recommend that those with nut allergies exercise extreme caution if attending events.

FOOD AND BEVERAGE
Outside food and beverage is prohibited from the Pengrowth Saddledome, however, there are a variety of food concessions and restaurants once inside. For more information, please visit the section for Concessions.

GIFT CERTIFICATES
Gift certificates are a great gift to present to family, friends, co-workers and employees. Gift certificates are available in the following formats:

  • Ticketmaster Gift Certificates - Gift certificates for any dollar value are available at any Ticketmaster outlet. These certificates may be redeemed at Ticketmaster towards the purchase of any event ticket in the Pengrowth Saddledome.
  • Dining - Gift certificates for the Avison Young Club Dining Room or Saddleroom Restaurant are available in any denomination by calling (403) 777-1376.
  • Concessions - "Dome Dollars" are available in a $5.00 denomination and may be used at any of the concession stands in the Saddledome (excludes Pocket Dawg, Icebergs, Good Earth and Allegro). Dome Dollars can be purchased by phoning (403) 777-1376.
  • Fan Attic - Gift cards featuring Calgary Flames players are available in any denomination at any Fan Attic location and can be used to purchase Flames merchandise.

GUEST SERVICES
The Pengrowth Saddledome is committed to providing a safe and comfortable atmosphere. Any guest in need of assistance during an event should seek a Guest Services Representative, Usher or Security Officer.

Guest Services is located on the main concourse level at Section 226, just inside the west doors and is staffed with knowledgeable Guest Services Representatives who will be able to assist you with questions.

Guests Services is open from door opening until one-half hour after the conclusion of the event.

During weekday business hours, the Flames Customer Service Department is located on the north side of the Saddledome at the Avison Young Club entrance off 14th Avenue & 5th Street S.E., or can be reached by calling (403) 777-4646 (Option #1) or e-mail at customerservice@calgaryflames.com.

HANDOUTS
The distribution of promotion items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Pengrowth Saddledome property without written consent from building management. Those distributing any of the above without prior approval will be requested to leave the Saddledome property.

HOTELS
For hotel listings near the Pengrowth Saddledome, please visit the Tourism Calgary website at www.tourismcalgary.com

ICE CREW
The Calgary Flames Ice Crew are an athletic, spirited and outgoing squad that assist in the distribution of give-aways and intermission activities. Along with the in-game entertainment, the Ice Crew also participate in charitable and community appearances and assist with the teams' marketing efforts in the community. For more information, please contact the Ice Crew Co-ordinator at (403) 777-4613.

INCLEMENT WEATHER POLICY
The Pengrowth Saddledome rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. Should a decision be made to cancel or postpone an event, information will be posted as soon as it is received. See Cancelled / Postponed Events

ITEM CHECK
The Pengrowth Saddledome does not provide an area to check bags, coats or other personal belongings and these must be returned to your vehicle.

LOST AND FOUND
Items found before, during or after an event should be turned into the Guest Services kiosk. Items will be logged in by our Lost and Found Department and kept for 90 days. Items may be donated to charity or disposed of at the discretion of the building management after 90 days. To check for a lost item, please call Customer Service at (403) 777-4646 (Option #1) or e-mail customerservice@calgaryflames.com.

LOST OR STOLEN TICKETS
Season tickets for Calgary Flames or Calgary Hitmen games that are lost or left at home may be replaced by the Calgary Flames Customer Service Office, provided we can verify the ticket holder and seat location. A fee of $25.00 per ticket reprint may apply. Ticket replacement policies for various events may differ. Please see the nearest Box Office representative for assistance.

LOST PARENTS / FOUND CHILDREN
If you notice a lost child or if you become separated from your child, please contact a security guard, usher or Guest Services representative immediately for assistance. Found children will be taken to the Guest Services kiosk located at Section 226 on the main concourse.

MASCOTS
Harvey the Hound has been the mascot of the Calgary Flames since 1983, with Farley the Fox joining the Calgary Hitmen in 2004. To inquire about a Harvey the Hound or Farley the Fox appearance, please call (403) 777-4522.

MEDIA ACCESS

Media credentials must be requested through one of the following departments for the event you are looking to cover. You must be an accredited member of the media on assignment to be considered.
Calgary Flames Media Credentials - (403) 777-3680
Calgary Hitmen Media Credentials - (403) 571-2201
Other Events - Through the promoter or liaise through our Building Operations Department at (403) 777-3687 or saddledome@calgaryflames.com.

MERCHANDISE
The Pengrowth Saddledome has many points of sale at which you may purchase merchandise at an event. For Calgary Flames, Calgary Hitmen or Calgary Roughnecks merchandise, you may visit any of the Fan Attic locations. For concerts or other events, there are merchandise stands located at Sections 212 and 226 on the main concourse. We are unable to accommodate merchandise requests for concerts or other events unless you are in possession of an event ticket.

PAGING
See Emergency Phone Calls.

PARENTS' ROOM
The Parents' Room is located in Dutton's Canadian Lounge and is open for concerts or events that attract a younger demographic. This area offers parents and chaperones an opportunity to sit, work, watch TV or relax in a quiet area while their children are enjoying the concert. Please call Customer Service at (403) 777-4646 or e-mail customerservice@calgaryflames.com to inquire if the Parents' Room will be operating for specific events.

PARKING INFORMATION
Parking is available on a limited event-by-event basis in the Pengrowth Saddledome lots on the north side of the Saddledome located off 14th Avenue and 5th Street S.E. Cost per vehicle is $12.00, with no in-out privileges. There is also additional vehicle parking on Stampede Park, immediately adjacent to the Pengrowth Saddledome or at a number of private lots in the area (not affiliated with the Pengrowth Saddledome or the Calgary Flames).

PLAYER APPEARANCES
To request a Calgary Flames or Calgary Hitmen player(s) to attend your function, please send us a letter with at least two months notice on your organization's letterhead. The letter should include all relevant information and details including: what your organization is about, what the event is and the purpose of the event, the date and location. Requests for Flames player appearances should be faxed to (403) 777-2195. Requests for Hitmen player appearances should be faxed to (403) 571-2211.

Please remember that due to the extremely high volume of letters and player appearance requests received, there is a possibility that your request may not be able to be filled. Appearances are limited to charitable functions only. We will contact you regarding your inquiry for player appearances. We thank you in advance for your understanding.

PRACTICES
Practices for the Calgary Flames and Calgary Hitmen are open to the public. Patrons may sit in the second level seating area. Access is via the North Wheelchair entrance located off 14th Avenue and 5th Street S.E. Practice times may vary.

For the Calgary Flames practices, please call our Customer Service Department at (403) 777-4646 (Option #1) or e-mail customerservice@calgaryflames.com to confirm times. For Calgary Hitmen practices, please call the Hitmen Communications Department at (403) 571-2201 to confirm times.

PUBLIC TELEPHONES
Public telephones are located on the main public concourse or the north Avison Young Club entrance.

PUBLIC TRANSPORTATION
The Pengrowth Saddledome is conveniently located on major bus routes, as well as at the Stampede Station of the LRT. Routes can be checked at www.calgarytransit.com.

PUCKS
Pucks flying into spectator areas can cause serious injury. Please be alert in spectator areas. If you are injured, please notify a staff member immediately. Fans are welcome to keep any pucks that fly over the glass into the spectator area, however, NHL rules prohibit interference with any game in progress. Any fan interfering with a game will be removed from the building.

QUESTIONS / CONCERNS
If you have any questions or concerns before or after an event, please call our Customer Service Department at (403) 777-4646 (Option #1) any weekday during normal business hours or e-mail customerservice@calgaryflames.com. If you have questions or concerns during the event, please seek the nearest usher, security guard or at Guest Services located at Section 226.

RANDOM TICKET LINE-UP - CONCERTS AND EVENTS
The random ticket draw system in place at the Pengrowth Saddledome begins one hour prior to a concert or show on-sale. Everyone in line at the Pengrowth Saddledome Box Office will be given a numbered wristband. A number is then randomly drawn and the person holding that number becomes the first person to purchase tickets for the show. The rest of the line forms numerically behind the number drawn. For example, if five numbers are distributed and #3 is drawn, the line-up formed would be 3 - 4 - 5 - 1 - 2.

Anyone arriving at the Pengrowth Saddledome Box Office after random ticket numbers are distributed can purchase their tickets after all random ticket draw numbers have been served.

RECORDING DEVICES
Guests may not bring audio or video recording devices into the Pengrowth Saddledome. These devices include, but are not limited to: video cameras / camcorders and audio recording devices. Any equipment must be removed from the premises or checked in at Guest Services.

RE-ENTRY DURING EVENTS
See Exit and No Re-Entry

REFUNDS / EXCHANGES
The Pengrowth Saddledome has a no refund, no exchange policy on tickets for all events.

RESTAURANTS
Alumni Lounge
The Alumni Lounge, located on the HSBC Terrace Level, West Side, is fully licensed with a light menu available and offers great views of Stampede Park. Join friends prior to the game or during intermissions. Please call Customer Service at (403) 777-4646 (Option #1) to confirm openings.

Avison Young Club Dining Room
Our Avison Young Club level features the exquisite dining of the Club buffet. The Avison Young Club Dining Room can accommodate 300 people before Flames games and major concerts. Please note the Avison Young Club Dining Room is available to Club ticket holders only during events. Please call the reservation line at (403) 571-9733 to confirm if the Dining Room is open for a particular event.

Dutton's Canadian Lounge
Dutton's Canadian Lounge features a sports bar right on the premises. Watch sports events on the large screens in the lounge prior to the live action on the ice. Seating is available on a first-come, first-served basis and reservations are not available. Dutton's Canadian Lounge is open one to two hours before scheduled events. Please call Customer Service at (403) 777-4646 (Option #1) to confirm openings.

HSBC Saddleroom Restaurant
Located on the HSBC Terrace Level, east side, the HSBC Saddleroom Restaurant offers a full-service a la carte menu prior to most Saddledome events, with great views of either the surrounding river valley or the ice surface. The HSBC Saddleroom Restaurant is accessed via elevator located in the North Avison Young Club entrance. Please call the reservation line at (403) 777-3694 to confirm openings.

Whiskey Lounge
The Whiskey Lounge is located on the east side of the Main Concourse. Join friends during intermissions in our fully-licensed club. The Whiskey Lounge is also open to the general public prior to major concerts and special events. Please call Customer Service at (403) 777-4646 (Option #1) to confirm openings.

RETIRED JERSEYS
A retired jersey number is the highest honour a player from one of our teams can achieve at the Pengrowth Saddledome. When a number is retired, it will forever hang from the rafters and can never be worn by another player. Retired Calgary Flames jerseys are #9 (Lanny McDonald) and #30 (Mike Vernon). There is one retired Calgary Hitmen jersey, #20 (Brad Moran).

SCALPERS
Ticket scalpers are not recognized ticket agents of the Pengrowth Saddledome. If you purchase tickets from a scalper, intentionally or not, you risk being refused entry. To avoid problems with counterfeit, stolen, void or other invalid tickets, the Pengrowth Saddledome strongly urges all patrons to purchase their tickets from authorized Ticketmaster outlets or the Pengrowth Saddledome Box Office and not to patronize ticket brokers or scalpers. Validity of scalped tickets cannot be confirmed by the Calgary Flames office.

Guests may not re-sell tickets at any price on Pengrowth Saddledome property.

SCHEDULE OF EVENTS
See Concerts / Events

SEATING CAPACITY
For hockey games in the Pengrowth Saddledome, the seating capacity is 19,289. For all other events, the seating capacity is dependant on the set-up of the event.

SILENT AUCTION
A silent auction of unique and rare autographed collectible memorabilia is held at all Calgary Flames, Calgary Hitmen and Calgary Roughnecks home games.

SMOKING POLICY
In compliance with City of Calgary By-Law # 57M92., the Pengrowth Saddledome is a smoke free facility. Violators will be ejected from the building immediately. Guests wishing to smoke may do so in one of the designated smoking areas outside the Saddledome. Smoking areas may vary by event.

SONG PLAY LIST
Songs played during sporting events at the Pengrowth Saddledome are at the sole discretion of the Entertainment Director. Often, songs are changed on a game to game basis. You can view a current playlist of songs played at games at www.calgaryflames.com

SPECIAL ANNOUNCEMENTS:
Celebrate a birthday, engagement, anniversary or other special occasion with a special message on the Enmax Energy Board during Flames or Hitmen games. Please call our Customer Service Department at (403) 777-4646 (Option #1) or e-mail customerservice@calgaryflames.com. Please note all requests must be submitted 48 hours prior to the game. Announcement space is very limited and requests will only be accepted until our per-game limit has been reached.

STANDING DURING EVENTS
The Pengrowth Saddledome requests all guests remain seated during events. Depending on the demographics of the event (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Pengrowth Saddledome staff to not ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

STROLLERS
If necessary, guests may bring strollers to events in the Pengrowth Saddledome. Please understand, however, that these strollers must be collapsible and fit under your seat. You may not leave strollers in the walkways, gates or concourses and our staff will not guard these items for you. Strollers may also be checked in at the Guest Services kiosk on the main concourse, as space permits. The Pengrowth Saddledome is not responsible for any lost, stolen or damaged strollers.

SUITE RENTALS AND SALES
The Pengrowth Saddledome has seven luxury suites available for rental on an event-by-event basis. For information on the rental of suites, please call our Sales Office at (403) 777-4646 (Option #2).

TELEVISION MONITORS
Television monitors are stationed throughout the Pengrowth Saddledome and radio play-by-play is broadcast through the concourses and restrooms to ensure that patrons never miss a moment of the action when away from their seats.

TEMPERATURE
During hockey games, a cooler building temperature is maintained to keep a suitable ice surface for play. For other events where the ice is covered with an insulated sub-floor, the building temperature will vary. Many hockey fans have found the best manner of dress is layered clothing.

TOURS
The Pengrowth Saddledome offers tours of the building on non-event days. Click HERE for more information on our tour program.

VOLUNTEER OPPORTUNITIES
The Working with the Community fundraising program is entering its eighth successful year as fundraising program for minor sports teams and non-profit organizations who work concessions at Calgary Flames games.

For more information, contact our Food Services Fundraising Program Co-ordinator at (403) 571-2212 or visit the Calgary Flames website at www.calgaryflames.com.

WATER FOUNTAINS
See Drinking Fountains

WILL CALL
Prepaid tickets purchased over the telephone or the internet can be picked up at the Will Call windows located on the north side of the Saddledome on the day of the event. Photo identification and the original credit card used to purchase the tickets are required for pick-up.

WHEELCHAIRS
See Disabled Services